We provide a full range of training resources including interactive-self paced courses and instructor-led sessions. UHC On Air is UnitedHealthcare’s education platform that hosts on-demand programs.
Getting Started with UnitedHealthcare
This is the first course all new care providers should complete. Whether you are new to our network, have a new employee, or simply need a refresher, this self-paced course is designed to give you what you need to get started working with us.
Digital Transformation Education
Going Paperless Made Simple Guide
As we transition from paper delivery to digital solutions, here’s the support and information you need to make the process as seamless and smooth as possible.
Special Needs Plan (SNP) Model of Care Training for Providers
The required training includes information about the different types of SNPs tailored to individual needs. You’re considered a SNP care provider if you see UnitedHealthcare plan members who have benefits under a Medicare Advantage SNP.
Link New User Registration
Eligibility and Benefits on Link
Prior Authorization and Notification
Document Vault and Paperless Delivery
My Practice Profile
Billing/Revenue Management Company
Electronic Data Interchange
The OptumHealth™ Education website provides access to on-demand webcasts, information on upcoming conferences and registration for other educational programs.
Per California Department of Health Care Services (DHCS) Policy Letter 08-003, the Initial Health Assessment (IHA) is a comprehensive assessment that is completed during the member’s initial encounter(s) with a select or assigned primary care physician (PCP), appropriate medical specialist, or non-physician medical provider (Nurse Practitioner, Certified Nurse Midwives, Physician Assistants and Primary Care Providers in training) and must be documented in the member’s medical record.
The IHA enables the members PCP to assess and manage the acute, chronic and preventive health needs of the member. The IHA must be completed and documented in medical record within 120 calendar days of the member’s enrollment to UnitedHealthcare Community Plan.
If you have questions, please email the Quality Department at UHCCSCAQualityDepartment_DL@ds.uhc.com.
Care Provider Instructions
Timely Access to Care Standards