October 7, 2020 at 7:00 PM CT

COVID-19 Temporary Provision Updates

UnitedHealthcare is updating a number of temporary provisions for telehealth originating site requirements and cost share waivers. Review the Summary of COVID-19 Dates by Program for details.

COVID-19 Prior Authorization and Ongoing Patient Care Updates

Last update: September 28, 2020, 12:40 p.m. CDT

UnitedHealthcare is working to help people access health care to the fullest extent possible as we come together to address the national public health emergency. We’re adopting measures that will reduce administrative burden for physicians and facilities and help members more easily access the care they need under their benefit plan.

As needed, we’re also adjusting programs and services to protect members and help limit the spread of the COVID-19 virus in communities. We may also temporarily suspend or relax additional policies as needed in regions where inpatient capacity is most compromised and at risk.

Systems are being updated to reflect these changes. Please check back often for the latest information.


We’re listening.

We’re committed to keeping you up to date on COVID-19 – we’re monitoring your inquiries and working hard to answer your questions. Let us know how we’re doing.

We’ll be making daily updates to this site. Be sure to check back often for the latest information. 


Disclaimer:

The benefits and processes described on this website apply pursuant to federal requirements and UnitedHealthcare national policy during the national emergency.  Additional benefits or limitations may apply in some states and under some plans during this time.

We will adjudicate benefits in accordance with the member’s health plan.

Medicaid Providers: UnitedHealthcare will reimburse out-of-network providers for COVID-19 testing-related visits and COVID-19 related treatment or services according to the rates outlined in the Medicaid Fee Schedule.