Go Paperless!
If you’re using Document Vault to access letters, your Link Password Owner can turn off delivery of paper copies in the mail using the Paperless Delivery Options tool.
Most letters for claims, prior authorization and payments are already in Document Vault. You can sign in and look at them now before making the decision to go paperless.
Letters in Document Vault are available for you to download for 24 months. Additionally, claim letters and provider remittance advice (PRA) are available in claimsLink and Single EOB Search for 18 to 24* months.
All letters that aren’t available in Document Vault will continue to be mailed.
*24 months of history are available in claimsLink when searching by Claim Number, Provider Only or Patient Account Number.
Claims
Prior Authorization
Payment Documents
Coming soon
Prior Authorization
Payment Documents
Coming soon
Claims
Prior Authorization
Payment Documents
Coming soon
Payment Documents
Coming soon
Static report documents appear in the My Documents section on the Document Vault home page. You can navigate through folders to access these reports or search for reports based on criteria such as creation date, TIN or claim number.
Document Vault uses your Optum ID to identify you and determine your role. You will only see the reports and letters that your role is authorized to see.
Contact your Password Owner if you need additional access. Instructions for Password Owners are available here.
If you’re new to Document Vault, here are some resources to help get you started: