Use the Authorization and Referral Request (278) transaction to electronically submit authorization and referral requests. An authorization is a review of services related to an episode of care, and a referral is used to refer a member to a specialty provider.
These transactions can be submitted in real-time or batch mode. Confirmation numbers are returned to validate receipt of request.
For more information, please contact our 278 team at 888-804-0663 or email@example.com. You can also contact your vendor or clearinghouse. Most clearinghouses already send 278 transactions to UnitedHealthcare and can work with you to submit them in the appropriate format.
The Prior Authorization and Notification section of this website contains information on our care management program, quick reference guides and other tools to support your success with this process.
You can also refer to our Companion Guide page for more information.