We have online tools and resources to help you manage your practice’s claim submission and payment.
You can use claimsLink to manage claims for all UnitedHealthcare members. claimsLink allows you to check the status of claims, or initiate online claim reconsideration requests, for up to 18 months.
If you need to manage a claim older than 18 months for a UnitedHealthcare Community Plan member, you should use the Claims Management TXCommunityPlan and Claims Reconsideration TXCommunityPlan tools instead. These tools meet the state requirement of managing claims up to 24 months.
You’ll find them at the bottom of your Link dashboard. You can reorganize the tools on Link so they’re easier to find. Click Edit in the upper right corner of your Link dashboard, then click the plus sign on the tile to drag and drop it where you want.
As a care provider, you can file a complaint with UnitedHealthcare Community Plan regarding any aspect of the health plan by completing the Provider Complaint/Grievance Form.
The form can be delivered in two ways.
Complaints and Appeals
UnitedHealthcare Community Plan
Attn: Complaint and Appeals
P.O. Box 31364
Salt Lake City, UT 84131-0364
For assistance, call Customer Service at 888-887-9003.
You also have the right to submit a complaint to the Texas Health and Human Services Commission (HHSC) Provider Resolution Services.
Written complaints can be submitted via regular mail or email to:
The Texas Health and Human Services Commission
Health Plan Operations, H320
P. O. Box 85200
Austin, TX 78708
For more information about protocols for provider complaints and appeals, access our Care Provider Manual.
Using Electronic Data Interchange (EDI) for all eligible UnitedHealthcare transactions can help your organization improve efficiency, reduce costs and increase cash flow. We encourage you to use the following tools and resources to get started with electronic transactions.