State Required Promotion of COVID-19 Testing

Last update: October 2, 2020

Maryland HealthChoice members are eligible to receive free testing for COVID-19 throughout the state. Requests for testing may be initiated by members, and Primary Care Providers (PCPs) should receive notification of positive COVID-19 test results.

UnitedHealthcare Community Plan began texting HealthChoice members in July to encourage them to review available testing options with their PCP or to visit a testing facility.

Providers should follow Maryland Department of Health guidelines in referring eligible members for testing. Contacting patient panels and encouraging members to get tested for COVID-19 is required for Medicaid providers.

Revised Testing Eligibility Requirements

COVID-19 testing is no longer limited to high-risk individuals exhibiting symptoms of the illness. Asymptomatic individuals with possible COVID-19 exposure are encouraged to get tested.

Please note for members who seek a test in a testing facility:

1.       Members MUST take their Medicaid ID card to the testing facility.

2.       Members are encouraged to confirm the following BEFORE reporting to a testing site:

  • Hours of operation and accessibility services
  • Age restrictions

3.       Additional Member Resources

  • Phone: Member Services at 800-318-8821, TTY 711
  • ·Online: Available Testing Sites (Including Drive-Through Centers): COVID-19 Testing

Ordering Tests Via CRISP

A provider order is required for testing facilities using the Chesapeake Regional Information System portal (CRISP). Providers can access this portal to enter orders and review test results. You may use this link to access the website: CRISP.

We’re Here to Help

If you have questions, please call Provider Services at 877-842-3210.