Training and Education

See below for a list of our current training materials for care providers.

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Provider Training

All Care Provider Training

By attending our webinar, you’ll learn about:

  • Details on UnitedHealthcare Community Plan of California
  • Online tools and resources to verify eligibility, submit claims and more
  • Best practices for claims submission and timely filing
  • Prior authorization requirements and process
  • How to resolve issues by reaching out to the right contacts
  • How to access quick reference guides for answers to common questions

View the All Care Providers Webinar Training and Registration Information (Last Modified 01.14.2020)

Initial Health Assessment Training

  • Get requirements, instructions and more at UHCprovider.com/training under the "Initial Health Assessment Requirements - California UnitedHealthcare Community Plan" section.

Introduction to United Healthcare Community Plan of California / Medi-Cal

In this training, you'll learn about:

  • Mission/Vision
  • UnitedHealthcare Community Plan of California/Medi-Cal
  • Member Eligibility and Benefits
  • Notification and Prior Authorization
  • Pharmacy Services
  • Doing Business with Us
  • Care Provider Resources
  • Your Physician Advocate

View the Introduction to UnitedHealthcare Community Plan of California / Medi-Cal Training - (Last Modified 01.14.20)

Get requirements, instructions and more at UHCprovider.com/training under the "Timely Access to Care Standards Education" section. 

  • Provider Express Behavioral Health Webinars & Training - Optum Provider Express offers informational webinars and training resources for providers on topics that may be vital to your practice. 
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.

OptumHealth Education and Optum Provider Express offer a variety of informational webinars and training resources for providers. Training classes, guides and resources are added frequently.

  • OptumHealth Education (Last Modified 06.08.2018) - OptumHealth Education offers accredited, on-demand webcasts and information regarding upcoming conferences for both physical and behavioral health providers. Some activities include Disease Management, Autism Spectrum Disorder, Behavioral Health, Intellectual and Developmental Disabilities.
  • Provider Express Webinars & Training Resources - Optum Provider Express offers informational webinars and training resources for providers to learn more about how to use the website and other topics that may be vital to your practice.
    • Online training for Behavioral Health Providers is available under “UnitedHealthcare Community Plan Prior Authorization Training for Behavioral Health Providers”.
  • Provider Express Training & Guided Tours - Optum Provider Express offers guided training about prior authorization, eligibility and benefits, and claims (claim entry, corrected claims, claim inquiry, etc.). First-time user training is available as well as a technical resource guide.

Get requirements, instructions and more at UHCprovider.com/training under the "Screening Requirements for Autism Spectrum Disorder" section. 

UHC On Air is your source for on-demand education created specifically for UnitedHealthcare providers. It gives you in-depth information and meaningful updates from UnitedHealthcare 24/7 and can be accessed from any device.

UHC On Air Topics

  • Accountable Care Programs: Programs related to your ACO partnership with UnitedHealthcare.
  • Claims and Payments: Get the most recent claims processing information.
  • Link Tutorials: Tutorials will quickly get you up to speed with our online self-service tools.
  • Reform and Regulations: Get up-to-date regulatory data.
  • State-Specific Information: Each state has its own page for state-specific information and resources.

How to Access UHC On Air