Care providers who practice in Illinois, Iowa and Wisconsin may refer to the “Midwest” references in the following grid. Care providers who practice in Arkansas, Georgia, Tennessee and Virginia may refer to the “Southeast” references in the following grid.
Initiate case management and utilization management.
Online: Claims, Billing & Payments > Submit a Corrected Claim, Claim Reconsideration / Begin Appeal Process
Refer to the Claim Reconsideration, Appeals Process and Resolving Disputes section in Chapter 9: Our Claims Process for more information, or:
P.O. Box 30432
Salt Lake City, UT 84130-0432
Including preauthorization for certain DME. See Cardiology, Radiology, Inpatient Admissions, and End-of-Life Care, for specific contact information.
EDI: See EDI transactions and code sets. We accept EDI 278 submissions directly to UnitedHealthcare or through a clearinghouse.
Link: Use the Prior Authorization and Advance Notification tool at: Prior Authorization and Advance Notification tool
Online: Prior Authorization & Notifications section (policies, instructions and tips)
Phone: (Inpatient requests only) 877-842-3210, option 3, or the number on the back of the member’s ID card.
Fax: 801-994-1058 (Urgent Appeals Only)