Claims Process, River Valley - 2020 UnitedHealthcare Administrative Guide

Claims Process

Electronic Data Interchange

Use electronic data interchange (EDI) to submit claims and conduct other business with us electronically. To enroll, call EDI customer service at 866-509-1593, or email RVITEDISolutions@uhc.com.

Claims Transmission

Tell your office software vendor that you want to begin transmitting electronic claims to the River Valley payer ID 87726 for medical claims and 95378 for dental.

We receive all claims through our clearinghouse, OptumInsight. The clearinghouse sets up claims as commercial. Your EDI software vendor must establish connectivity to the clearinghouse. They can make sure you meet the requirements to transmit claims.

EDI Acknowledgment & Status Reports

Your software vendor will give you a report showing an electronic claim left your office. It does not confirm we or the clearinghouse received or accepted the claim.

Clearinghouse acknowledgment reports show the status of your claims. They are given to you after each transmission. This lets you confirm whether a claim reached us, rejected because of an error or needed additional information.

We will also send you status reports providing more data on claims. These include copies of EOBs/remittance advice and denial letters that may request more information.

Carefully review all vendor reports, clearinghouse acknowledgment reports and the River Valley status reports when you receive them.

Paper and Electronic Claims Format

Submit all medical or hospital services claims using, as applicable, the CMS 1500 or UB-04 claim forms. Or use their successor forms for paper claims and HIPAA-standard professional or institutional claim formats for electronic claims. Use black ink when completing a CMS 1500 claim form. This helps us scan the claim into our processing system.

Electronic Claims Submission and Billing

We require you to submit claims electronically, with few exceptions. For electronic claims submission requirements, refer to Requirements for Complete Claims and Encounter Data Submission section in Chapter 9: Our Claims Process.

Share this document with your software vendor. We update the Companion Guide regularly, so review it to help ensure you have the most current information about our requirements.

For more information about electronic claims, refer to UHCprovider.com/claims.

Exceptions to Electronic Claims Submission Guidelines The following claims require attachments. This means they must be submitted on paper:

• Claims submitted for dental pre-treatments for crown lengthening, periodontics, implants and veneers.
• Claims submitted with unlisted procedure codes if sufficient information is not in the notes field.

Modifier 59 helps identify procedures/services commonly bundled together but may be appropriate to report separately. No special rules apply to electronic claims joined using Modifier 59 or for dental pre-treatment claims.

Special Rules for Electronic Submission

• Corrected Claims must include the words “corrected claims” in the notes field. Your software vendor may help you with correct placement of all notes.
• Unlisted Procedure Code Claims must include details in the notes field. If you cannot, you must submit a paper claim.
• Claims for Occupational Therapy, Speech Therapy, Physical Therapy, Dialysis, and Mental Health or Substance Use Services must have the date of service by line item. We do not accept span dates for these types of claims.
• Secondary Coordination Of Benefits (COB) Claims must include the following fields:

› Institutional: Payer Prior Payment, Medicare Total Paid Amount, Total Non-Covered Amount, Total Denied Amount.

› Professional: Payer-Paid Amount, Line Level Allowed Amount, Patient Responsibility, Line Level Discount Amount (contractual discount amount of other payer), Patient-Paid Amount (amount that the payer paid to the member, not the care provider).

› Dental: Payer Paid Amount, Patient Responsibility Amount, Discount Amount, Patient Paid Amount.

› Span Dates: We require exact dates of service when the claim spans a period of time. Put the dates in Box 24 of the CMS 1500, Box 45 of the UB-04, or the Remarks field. This will prevent the need for an itemized bill and allow electronic submission.

Requirements for Claims (Paper or Electronic) Reporting Revenue Codes

• We require the exact dates of service for all claims reporting revenue codes.
• If you submit revenue code 270 by itself on an institutional claim for outpatient services, we require a valid CPT or HCPCS code or description.
• If you report revenue code 274, describe the services or include a valid CPT or HCPCS code.
• We require an itemized statement for claims with revenue codes 250-259 if the charges exceed $1,000.
• All claims reporting the revenue codes on the following list require you to report the appropriate CPT and HCPCS codes.

Claim Reconsideration and Appeals Process and Resolving Disputes

Refer to Claim Reconsideration and Appeals Process in Chapter 9: Our Claims Process and in the How to Contact River Valley section of this supplement.

If you have a question about a pre-service appeal, please see Pre-Service Appeals in Chapter 6: Medical Management.