For detailed instructions, refer to UHCprovider.com/policies > Commercial (or Medicare Advantage) Policies > Reimbursement Polices > Anesthesia Services.
Many benefit plan designs exclude outpatient laboratory services if they were not ordered by a participating care provider. Our benefit plans may also cover such services differently when a portion of the service (e.g. the draw) occurs in the care provider’s office, but a laboratory care provider performs the analysis. A licensed care provider must order laboratory services.
All laboratory claims and/or encounters must include the referring care provider’s name and NPI number, in addition to the other elements of a complete claim and/or encounter described in this guide. All claims for laboratory services must include the CLIA number for the servicing care provider. We reject or deny laboratory claims that do not include the identity of the referring care provider.
This requirement applies to claims and/or encounters for both anatomic and clinical laboratory services. It also applies to claims and/or encounters received from both participating and non-participating laboratories, unless otherwise provided under applicable law. It does not apply to claims for laboratory services done by care providers in their offices.
Report the AMA Claim Designation code or Abbreviated Gene Name in loop 2400 or SV101-7 field for electronic claims or Box 24 for paper claims. When submitting code 81479, unlisted molecular pathology, report the Genetic Test Registry (GTR) unique ID.
Claims that have complied with notification or prior authorization requirements in UnitedHealthcare’s Genetic Testing and Molecular Prior Authorization program satisfy the policy’s requirements without further provider action, as long as they meet our Genetic Test Lab Registry requirements.
Please also refer to the Laboratory Services Protocol, in Chapter 8: Specific Protocols.
Physical Medicine and Rehabilitation (PM&R) services are eligible for reimbursement if provided by a physician or therapy care provider duly licensed to perform those services. If the rendering care provider is not duly licensed, we do not pay for the service.
The practice of using non-participating care providers significantly increases the costs of services for our members. We require our participating care providers to use reasonable efforts to find network care providers, including network surgical assistants or assistant surgeons for our members.
We have the right to review claims to confirm a care provider is following appropriate and nationally accepted coding practices. We may adjust payment to the care provider at the revised allowable amount. Care providers must cooperate by providing access to requested claims information, all supporting documentation and other related data.
We may pend or deny a claim and request medical records to determine whether the service rendered is covered and eligible for payment.
In these cases, we send a letter explaining what we need.
To help claim processing and avoid delays due to pended claims, please resubmit only what is requested in our letter. The claim letter will state-specific instructions for required information to resubmit, which may vary for each claim. You must also return a copy of our letter with your additional documents.
For MA benefit plans, if you are not eligible for payment but the service is covered, we will deny payment. You may not bill the member for the amount denied.
For Erythropoietin (EPO) claims, you must submit the Hematocrit (Hct) level for us to determine coverage under the member’s benefit plan. For claims submitted by paper to UnitedHealthcare on a Form 1500, you must enter the Hct level in the shaded area of line 24a in the same row as the J-code. Enter Hct and the lab value (Hctxx).
For electronic claims, the Hct level is required in the (837P) Standard Professional Claim Transaction, Loop 2400 – Service line, segment MEA, Data Element MEA03.
Report the MEA segment as follows:
The following J codes require an Hct level on the claim:
For EPO claims submitted on a UB-04 claim form, an Hct level is not required.