The list of services that require advance notification and prior authorization is the same. The process for providing notification and submitting a prior authorization request is the same. Services that require prior authorization require a clinical coverage review based on medical necessity.
Advance Notification/Prior Authorization Lists are available online. They are subject to change. We notify you of changes through the Network Bulletin.
If you need a paper copy of the requirements, please contact your UnitedHealthcare Network Management representative or Physician Advocate.
We recommend that you submit advance notification with supporting documentation as soon as possible, but at least two weeks before the planned service (unless the Advance Notification Requirements states otherwise). Following a facility discharge, advance notification for home health services and durable medical equipment is required within 48 hours after the start of service.
After submitting your request, you get a service reference number. This is not an authorization. When we make a coverage determination, we issue it under this reference number.
It may take up to 15 calendar days (14 calendar days for standard MA requests and 72 hours for expedited requests) for us to make a decision. We may extend this
time if we need additional information. Submitting requests through the Prior Authorization and Notification tool on Link assists in timely decisions.
We prioritize case reviews based on:
If you require an expedited review, please call the number listed on the back of the member’s health care ID card. You must explain the clinical urgency. You will need to provide required clinical information the same day as your request.
We expedite reviews upon request when the member’s condition:
Durable Medical Equipment (DME) is equipment that provides therapeutic benefits to a member because of certain medical conditions and/or illnesses. DME consists of items which are:
Refer to our Commercial Coverage Determination Guideline for Durable Medical Equipment, Orthotics, Ostomy Supplies, Medical Supplies and Repairs/Replacements at UHCprovider.com/policies > Commercial Policies > Medical & Drug Policies and Coverage Determination Guidelines for UnitedHealthcare Commercial Plans or our Medicare Advantage Coverage Summary for Durable Medical Equipment, Prosthetics, Corrective Appliances/ Orthotics and Medical Supplies on UHCprovider.com/policies > Medicare Advantage Policies > Coverage Summaries for Medicare Advantage Plans.