Applicable to all states except NC
Do not discriminate against any patient on the quality of service or accessibility of services. You must keep policies and procedures to show your compliance. This includes discrimination based on:
You must maintain policies and procedures to demonstrate you do not discriminate in the delivery of service and accept for treatment any members in need of your service.
Participating care providers must have practice policies showing they accept any patient in need of the health care they provide. The organization and its care providers must make public declarations (i.e., through posters or mission statements) of their commitment to non-discriminatory behavior in conducting business with all members. These documents should explain that this expectation applies to all personnel, clinical and non-clinical, in their dealings with each member.
In this regard, you must undertake new construction and renovations, as well as barrier reductions required to achieve program accessibility, following the established accessibility standards of the ADA guidelines. For complete details go to ADA.gov > Featured Topics > A Guide to Disability Rights Law
We may request any of the following ADA-related descriptions of:
Refusing to provide care or interpreter services for a person with a qualifying disability is an ADA violation. Members who are hearing-impaired have the right to use sign-language interpreters to help them at their care provider visits.