• Applicable to all states except NC

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Commercial Health Services, Wellness and Behavioral Health Programs - Chapter 12, 2020 UnitedHealthcare Administrative Guide

Commercial Health Services, Wellness and Behavioral Health Programs

We offer many types of programs for members. They focus on delivering skilled resources to support members as they seek their personal best health. To access these programs, have the member call the phone number listed on the back of their health care ID card. Programs and health services may vary based on the member’s coverage.

Tobacco Cessation: We offer a comprehensive tobacco cessation solution that uses an evidence-based combination of physical, psychological and behavioral strategies to help members overcome their tobacco addiction, including use of electronic nicotine delivery systems (ENDs) or e-cigarettes.

Wellness Coaching: This is an online or phone-based program. It helps members identify and prioritize unhealthy behaviors and set personalized goals that focus on positive, healthy behavior change.

Real Appeal: Real Appeal is a health service that takes an evidence-based approach to support weight loss. This service helps people make small changes necessary for larger, long-term health results. It is based on weight-loss research studies commissioned by the National Institutes of Health.

Wellness Incentive Programs: These programs reward employees with financial incentives when they participate in wellness activities and achieve targeted health outcomes.

UnitedHealthcare Motion: A digital wellness program designed to promote physical activity with compatible activity trackers enabling members to earn incentives for meeting certain daily walking goals.

Behavioral Health Programs: We offer specialized mental health and substance use benefits delivered by our affiliate company United Behavioral Health, operating under

the brand Optum®. This may be available to members depending on their health benefit plan. To access these programs, please have the member call the phone number listed on the back of their health care ID card.

Employee Assistance Programs (EAP): The EAP provides confidential support and short-term counseling for individuals who may be struggling with those everyday challenges or for more serious personal concerns such as:

  • Depression
  • Stress and anxiety
  • Relationship difficulties
  • Financial and legal advice
  • Parenting and family problems
  • Child and elder care support
  • Dealing with domestic violence
  • Substance use and recovery